Hostcomm RVX - Remote Visual Assistance
Hostcomm RVX remote visual assistance service can be embedded into your Simpro user interface using a plug-in, so that you can start an enhanced video session to any smartphone within seconds. Once the session connects you have live video, image capture, a live pointer, annotations, torch & zoom toggle and lot of other features. RVX lets you get more jobs completed remotely which means less travelling and faster responses to your customers.
Description
Hostcomm RVX Remote Visual Assistance: More jobs completed, less travelling.
Hostcomm RVX connects field personnel with experts through advanced visual communication, eliminating site visits while improving operational efficiency and service quality.
Travel & Cost Reduction Eliminates expert travel to remote sites, reducing transportation costs and enabling immediate response. Experts support multiple locations simultaneously while organisations achieve significant savings through reduced travel expenses and optimized resource utilisation.
Enhanced Service & Compliance Faster response times and immediate expert access improve customer satisfaction with first-visit issue resolution. Real-time expert oversight ensures correct procedures with comprehensive documentation for regulatory compliance.
Training & Resource Optimisation Apprentices receive hands-on guidance from experienced professionals during fieldwork, accelerating development. Organizations extend expert reach across multiple sites simultaneously, reducing specialized personnel requirements and maintaining service quality during staff transitions.
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FAQ
RVX uses Amazon AWS servers and restricts data to the respective local region. This means for example, if you are a UK user your PII data will not leave the UK, it will be encrypted at rest and in transit, the video session itself uses TLS 1.3 encryption. There is no necessity to save any PII data on the RVX service. The service is EU & UK GDPR compliant.
Remote assistance with complex tasks where a phone call may be inefficient and frustrating.
Low risk maintenance tasks like pressurisations, thermostats, water cut off.
On-site surveys.
Pre-site attendance checks.
Rapid sales lead follow-ups and 'walk-arounds'
Urgent customer problems where a self-fix with guidance is possible.
Providing support and training to new trainees and apprentices.
Inspections and audits.
Low risk maintenance tasks like pressurisations, thermostats, water cut off.
On-site surveys.
Pre-site attendance checks.
Rapid sales lead follow-ups and 'walk-arounds'
Urgent customer problems where a self-fix with guidance is possible.
Providing support and training to new trainees and apprentices.
Inspections and audits.
Yes it will work with all phones and does not need an app download, which makes it suitable for any remote person, domestic or professional.
Yes there is a 30 day free trial.
Hostcomm has a physical presence (staff, offices) based in Exeter, UK and Miami, USA.
Very easily, using a simple browser extension and OAuth keys. The total time to set it up is around 20 minutes.
