# FusionLine
> Dedicated office support and managed growth for trade businesses.

Canonical page: https://partners.simprogroup.com/partners/fusionline
Marketplace: Simpro Partner Directory
Last updated: 2026-10-14
Logo: https://assets.partnerfleet.app/ul3moqvm17q0xreenczo9zrzuz7c

## At a glance
- Regions Served: Australia
- Services Offered: Virtual Assistant
- Partner Tier: Registered
- Website: [fusionline.com.au](https://fusionline.com.au)

## Call to actions
- **Get In Touch** — submit the contact form on https://partners.simprogroup.com/partners/fusionline
- [Learn More](https://fusionline.com.au/book?product=back_office&utm_source=simpro_directory&utm_medium=listing&utm_campaign=service_partner)

## Description
When enquiries, paperwork and follow-ups need more attention, FusionLine provides a dedicated person to do the work you agree.

Your support person can handle enquiries, documents, quote follow-ups and invoice follow-ups in your existing systems. For businesses looking to build referral relationships, our managed growth service provides a person who introduces your trade business to suitable property and strata managers, follows up when agreed and keeps existing relationships active. Kai prepares research and keeps calls, emails and next actions together.

Kai Growth Desk has its own Simpro marketplace listing. After your caller checks the details, Kai can add an agency, one contact and a note to Simpro. Your office continues booking jobs, quotes and invoices. Kai reads the agencies' jobs, invoices and payments.

Cleo is an AI phone receptionist with a true blue Australian voice. She is optional call cover, configured around the enquiries and call-routing rules agreed for your business. Any connection to your systems is scoped separately.

Start with a conversation about the tasks, hours and support you need. We agree scope and price before work begins.

## Services
- **Dedicated office support** — A dedicated person handles agreed enquiries, documents, quote follow-ups and invoice follow-ups inside your existing systems. Tasks and hours are agreed with you.
- **Managed growth with Kai** — A dedicated person makes introductions to suitable property and strata managers and follows up when agreed. Kai prepares research and keeps the calls, emails and next actions together.
- **Optional Cleo call cover** — Cleo is an AI phone receptionist with a true blue Australian voice. She captures enquiries and follows the call-routing rules agreed for your business. System connections are scoped separately.

## Media
- ![The FusionLine team, pictured together at work.](https://assets.partnerfleet.app/7dyrka07al4jan9lja1aeiegm1pt)
- [FusionLine: dedicated office support and managed growth with Kai. Watch the 1 minute 54 second film. (video)](https://youtu.be/fMo1LR-xBvM)

## FAQ
### Do we need to replace Simpro?
Your office continues using Simpro for jobs, quotes, invoices and scheduling. The support person's agreed tasks fit the systems you already use.

### Who makes the growth calls and sends the emails?
Your dedicated person makes the calls, checks Kai's drafts and decides what to send. Kai supports their work.

### Can we start with office support?
Yes. We agree the tasks and hours you need. Managed growth and Cleo can be discussed separately.

### How is the service priced?
We agree the tasks, hours and scope first, then provide a price for your business.

### How do we get started?
Request a conversation using the "Get In Touch" button at the top of the page