Erika Entz | Simpro Implementation, Optimisation & Business Systems Specialist | Learning & Development, Onboarding Expert

Most clients notice a shift within the first session. A Scoping Session or System Audit typically reveals 3–5 quick wins you can action immediately — things that start saving time or money right away. The deeper transformation — confident Champions, streamlined workflows, a business that runs without you holding it together — that builds over weeks and months. But the momentum starts on day one.

A Scoping Session helps you understand how Simpro (and your operations) fit together before you commit. It maps your business needs, highlights opportunities, and gives you a clear picture of how Simpro can support your goals. This means less risk, smarter investment decisions, and peace of mind that you’re on the right track. 

Many Simpro go-live plans are postponed because businesses aren’t fully aware of what preparation is required. Implementation Preparation gives you clarity and confidence by ensuring your business is truly ready. Together, we review resources, processes, data, and project requirements—then create a readiness plan so nothing is overlooked. With this in place, your team feels confident, prepared, and positioned to launch Simpro smoothly and without delays. 

Even the best setups can drift over time. As your business changes—new services, staff, customers, or compliance requirements—your system needs to change with it. A Simpro System Audit uncovers gaps, inefficiencies, and areas that may be holding you back, while aligning your system with your current and future needs. You walk away with clarity, practical recommendations, and the confidence to get Simpro working harder for your business—not the other way around. 

Process Mapping & Optimisation is about more than drawing boxes and arrows—it’s about uncovering who is doing what, why, and how it impacts the bigger picture. As part of the process, we document your workflows visually so everyone can clearly see and follow them, removing guesswork and confusion. Without this clarity, businesses fall into gap-filling and quick fixes that never solve the real problems. By mapping your workflows together, we identify the true bottlenecks, highlight opportunities, and choose the best options for optimisation. The result? Less firefighting, more flow, and a system that works for your business instead of against it. This workflow than supports consistency in your processes within the business.

SOPs (Standard Operating Procedures) turn your core knowledge into clear, repeatable processes. They create consistency, support compliance (including ISO frameworks), and reduce errors. I can help you document not just Simpro steps, but your entire business operations, so your systems and people stay aligned. Don't have a system? I will implement the best suited system to your business.

Yes. The Growth Guide is my coaching and mentoring service for owners, managers, and Champions. It helps you build confidence, resilience, and leadership skills so you can lead your team and your system effectively. This is about people and culture, not just technology. I also have online learning programs to facilitate the 'people' growth.

Bringing new team members on board—or moving existing staff into new roles—takes significant time, and during that period efficiency and productivity are often lost. 

A structured induction and onboarding program shortens that learning curve, ensuring new starters feel confident from day one and existing staff adapt smoothly to new responsibilities. It captures your business knowledge, integrates with Simpro, and makes sure everyone learns the right way—reducing errors, saving time, and improving retention. Your onboarding program can be as simple as a checklist, as detailed as step-by-step documentation, or as interactive as a full online learning management system—and I can design and deliver it all. 

Yes. Training & Upskilling with me goes beyond Simpro. Together, we map your actual workflows and build training that’s tailored to your business, so your team doesn’t just learn the software—they learn how to run your operations more effectively, with Simpro supporting them. To make it easy and flexible, you can book random hourly session and also choose a monthly fee option that includes dedicated training hours, giving your business ongoing access to support, learning, and upskilling as and when you need it. 

A Simpro Champion is a team member who has the skills and confidence to lead your system internally. I help you create Champions by combining technical Simpro know-how with operational knowledge and leadership skills. This reduces reliance on external consultants and gives your business long-term capability. 

No. While Simpro is my specialty, I also help businesses with operational processes, SOPs, onboarding programs, and leadership development. Many of my services apply across your entire business, not just your software. My expertise is learning, development & performance and I can apply these skills to any business.

Most of my services are delivered online, giving businesses the flexibility to access training and consulting no matter where they are. For clients in South East Queensland (Australia) and surrounding regions, in-person sessions can also be arranged when appropriate. While full-day consulting is available, my approach is built on learning agility: shorter, focused sessions (typically 90–120 minutes) are proven to help teams embed knowledge and apply it straight away—without the overwhelm of information overload. 

That’s exactly what I’m here for. If you’re unsure, the best first step is a 30-minute free strategy session where we discuss your business, uncover the areas that need the most support, and outline the best pathway forward. If you’re new to Simpro, a Scoping Session is often the right starting point; if you’re already using Simpro, a System Audit is usually the first step. From there, we create a tailored roadmap that makes sense for your business. 

That’s where my network becomes your advantage. I work within a trusted ecosystem of experienced consultants across areas like finance, HR, business intelligence, automation, and custom reporting. When it benefits your business, I collaborate with these specialists to deliver a holistic solution—so you don’t have to juggle multiple providers. This means you get the right expertise at the right time, with one clear, coordinated approach that keeps your business running efficiently. 

That's exactly what a Scoping Session is for. Before you commit to anything, we map your business needs and show you precisely how Simpro would support them — and where it might not. You walk away with the clarity to make a confident decision either way. There's no pressure and no obligation beyond the session itself.