# Erika Entz > 18 years. 20 industries. One mission — make Simpro work for YOUR business, not against it. Canonical page: https://partners.simprogroup.com/partners/erika-entz Marketplace: Simpro Partner Directory Last updated: 2026-06-16 Logo: https://assets.partnerfleet.app/ts8d1s0g7as6sq92ai8dogr0qei6 ## At a glance - Regions Served: Australia, New Zealand, UK & Ireland, United States - Services Offered: Business Coaching / Consulting, Implementation / Professional Services, Other - Simpro Expertise: Maintenance Planner, Premium & Mobile, Take-Offs - Partner Tier: Registered - Industry Specialization: Electric, Security / Fire / Low-Voltage, HVAC-R, Plumbing, Solar, Other - Rating: 5.0/5 (2 reviews) - Website: [erikaentz.com](https://erikaentz.com/) ## Call to actions - **Get In Touch** — submit the contact form on https://partners.simprogroup.com/partners/erika-entz - [Free Strategy Session](https://erikaentz.com/book-a-call) ## About Imagine opening Simpro on a Monday morning and everything just works.Your team knows exactly what to do. Jobs flow from quote to invoice without chasing anyone. New starters hit the ground running. And instead of fighting your system, you're running a business that runs itself.That's not a dream. That's what happens when Simpro is set up around your business — not a generic template.I'm Erika Entz. With 20 years working in and with trade businesses, 18 years of hands-on Simpro experience as both a user and consultant, and 14 years working directly at Simpro at all levels, I've seen every way a system can be underused, misaligned, or just plain misunderstood.I also know exactly how to fix it.My clients come to me when they're tired of:•       Paying for a system they're only using at 40%•       Training new staff and watching them still get it wrong•       Running a business where critical knowledge lives in one person's head•       Going live on Simpro and realising nobody really knows what they're doingWhat they get is clarity, confidence, and a business that finally has the systems to grow.I work across three core areas:Simpro Consulting & Optimisation — practical system reviews, process improvements, and operational alignment so your Simpro works for you, not against you.People & Performance — empowering your people to become Simpro Champions while strengthening leadership, teamwork, and resilience. Because a great system only works when great people run it.Learning & Development — transforming tribal knowledge into clear Standard Operating Procedures, and delivering onboarding and induction programs that set every new team member up for success from day one.Whether you're about to go live, you've been live for years and know something isn't right, or you just want to unlock more of what you're already paying for — I can help.The businesses that thrive with Simpro aren't the ones with the biggest budgets. They're the ones with the best systems — and the people who know how to use them. Let's build that for you.👉  Start with a free 30-minute strategy session and find out exactly where to focus first. ## Services - **Scoping Session (Pre-Sales Support)** — Before you invest, know exactly what you're investing in.Most businesses sign up for Simpro with high hopes — and then spend the first six months discovering what they should have set up differently from the start. A Scoping Session changes that.Together, we map your business needs, processes, and goals — then align them with exactly what Simpro can do for you. You walk away with a clear, confident roadmap that removes the guesswork, protects your investment, and gives you the peace of mind that comes from knowing you're on the right track before you commit a single dollar more.Less risk. Smarter decisions. A system built around your business from day one. - **Implementation Preparation** — Most Simpro go-lives fail before they begin. Yours won't.The businesses that struggle with Simpro implementation aren't unprepared — they just didn't know what to prepare for. By the time they realise, they're already live, already behind, and already firefighting.Implementation Preparation means we get ahead of every gap before it becomes a problem. Together we review your resources, processes, and data — then build a readiness plan so nothing is overlooked. Your team goes live feeling confident, prepared, and ready to deliver value from day one.Fewer surprises. Smoother adoption. A go-live you'll actually celebrate.  - **Standard Operating Procedures (SOP) Development** — If your business runs on 'just ask [name],' you don't have a system. You have a single point of failure.What happens when that person is sick? Leaves? Takes a holiday? SOP Development captures your business knowledge and turns it into clear, repeatable processes that anyone can follow — whether they've been with you ten years or ten days.Beyond Simpro, I help you document your entire operations, creating systems that scale with your growth, survive unexpected change, and support compliance with ISO and other regulatory frameworks.Less confusion. Fewer mistakes. A business that can grow without breaking. - **Process Mapping & Optimisation** — You can feel when something's not working. But can you see where?Most operational problems aren't random — they're the result of a workflow nobody has ever actually looked at. Gap-filling, workarounds, and quick fixes that became permanent. And the longer they stay invisible, the more they cost you.Process Mapping & Optimisation surfaces exactly what's happening, who's doing what, why, and how it connects to the bigger picture. Together we identify the true bottlenecks, highlight your best opportunities, and redesign workflows that create flow — not friction. Less firefighting. More momentum. A system that finally works with your business. - **Simpro System Audit / Report** — You already paid for a powerful system. Are you actually using it?Most businesses using Simpro are getting a fraction of what they're paying for — not because the system is wrong, but because nobody has ever looked under the hood with fresh eyes.A Simpro System Audit is your chance to find out exactly where your setup is working, where it's costing you time or money, and where simple adjustments can deliver dramatically smoother workflows. You walk away with clarity, confidence, and a concrete pathway to making Simpro work harder — without the overwhelm of trying to figure it out alone.Hidden inefficiencies uncovered. Real ROI restored. Your system, finally earning its keep. - **Simpro Champion Development ** — What if your team didn't need to call a consultant every time something changed?External consultants are valuable — but reliance on them is expensive, slow, and creates a ceiling on how fast your business can grow. Simpro Champion Development builds that capability internally.Together, we map your workflows, align them with your system, and give your nominated Champions the skills, confidence, and ownership mindset to drive Simpro adoption across the whole business. The result? A team that leads from within. A business that adapts without depending on outside help.Less dependency. More capability. Champions who lead your business forward. - **Onboarding & Induction Programs** — Every new starter costs you time. The question is how much.Without a structured induction, new team members spend weeks finding their feet — making avoidable mistakes, asking the same questions, and learning the wrong way to use Simpro before anyone corrects them.Onboarding & Induction Programs end that cycle. We design Simpro-integrated inductions that capture your business knowledge, embed your SOPs, and give every new starter — in the office, the field, or the workshop — the confidence to contribute from day one.Faster ramp-up. Fewer errors. A consistent experience for every new team member. - **Training & Upskilling** — Your team is using Simpro. But are they using it well?There's a difference between knowing how to click through Simpro and understanding how it connects to the way your business actually operates. Most training delivers the former and leaves teams to figure out the rest.Training & Upskilling goes further. Together, we map your real workflows and build training that's tailored, relevant, and immediately applicable — so your team doesn't just learn the software, they learn how to run your operations more effectively with Simpro supporting them.Stronger Champions. More capable staff. A system that drives growth instead of friction. - **The Growth Guide** — Systems build businesses. People build legacies.The Growth Guide is for owners, managers, and Champions who know their business has more potential — and want the mindset, resilience, and leadership skills to unlock it.Through coaching and mentoring, we work on the human side of operational excellence: decision-making under pressure, leading through change, building a team culture where Simpro becomes a tool people champion rather than tolerate. Because Simpro isn't just a tool. In the right hands, it's a catalyst for everything your business could become.Clarity. Confidence. The leadership to take your business where you know it can go. ## Team - **Erika Entz — Business Systems & Operation Strategist, Learning & Development Expert** — Erika Entz is a Simpro specialist, business systems consultant, and author — with 20 years working in and with trade businesses, 18 years of hands-on Simpro experience, and 14 years working directly at Simpro. Her books speak directly to the people she works with every day: Stop. Think. System. for trade owners who know their software should be working harder, Trade Like a Viking™ for those who want to lead and operate with Viking-level clarity and grit, and The Firefly Effect — the philosophy behind everything she does: light yourself up, light others up, leave people better than you found them. [Profile](https://erikaentz.com/) ## Testimonials - "I had the privilege of working alongside Erika Entz for twelve months during a client management system implementation. As a System Learning Partner, Erika expertly mapped diverse program needs, creating high-quality resources that enhanced organisational learning. Despite being new to the community services sector, she quickly adapted, engaging end users with curiosity and professionalism. Her structured approach, creativity, and technical expertise significantly contributed to project success." — Perry Bowe, Project Manager - Systems Implementation - "We were fortunate to have Erika assist us with our business application integration. Throughout our time working together, she was incredibly helpful and knowledgeable across various aspects of business. Her consultation was invaluable, and we truly appreciated her support. Thank you, Erika, for guiding our small business through this process and beyond—you’ll always be our go-to for future assistance!" — Danielle & Alex - NX Solutions, Business Owners - "During our transition to new software, I faced resistance from employees struggling with change. New systems, new processes, and constant pushback made success feel out of reach. Thanks to Erika, everything fell into place. She was knowledgeable, organised, and incredibly patient, delivering clear, seamless instruction. Her expertise and dedication to helping others succeed were undeniable. Erika, if you see this—look at what we’ve accomplished! I am beyond grateful!" — Maria Isabel Bianchi - Eskew Electric - USA, Business Owner ## Screenshots - ![Infographic: Published Book - Stop. Think. System.](https://assets.partnerfleet.app/u0ps8d1oh9l29zrapxbsl3ktshbi) - ![Infographic: Trade Like A Viking book soon to be published in May 2026](https://assets.partnerfleet.app/kai41ryhvcr3km2gr9y4i89yzqzr) - ![Infographic - Red Flags in Trade Operations](https://assets.partnerfleet.app/tqonjuira1b7kioqdsop9y7ozetq) - ![Infographic: You can't automate chaos - get your foundations right first!](https://assets.partnerfleet.app/3kqdv5btzo033zmg3taikygpmf0j) - ![Infographic: System Masters](https://assets.partnerfleet.app/bbswk7pc5w9g7yovp6sbrotl94o1) - ![Infographic: Shades of Green - Find the balance!](https://assets.partnerfleet.app/s94quh9us3iaa8yktiwchtox7llh) - ![Infographic: The Firefly Effect - From Hidden Potential to Collective Brilliance](https://assets.partnerfleet.app/o3ds1r1h8eqj92gghtcrzi0y5v9a) ## Resources - Mini Simpro Success Readiness Checklist — Quick self-check to see where your system and operations stand. - [Free Diagnostic Tools for Trade Business Owners](https://erikaentz.com/free-tools) — Six free tools. Two to five minutes each. No sign-up required.Whether you're evaluating Simpro, already live and feeling the stretch, or just know something isn't working — these tools give you an honest picture of where your business stands right now:🧭 Where Are You Now? — your personalised starting point in three questions 🦊 Stop. Think. System. — analyse your software stack and find your real optimisation opportunity ❤️ Business Health Snapshot — 17 questions across 7 operational dimensions, scored out of 100 🔍 CLARITY lite — seven questions to pinpoint exactly where to focus first ⚔️ Trade Like a Viking™ Rank Assessment — where you sit on the leadership hierarchy and how to level up ✨ The Glow Game — the person behind the business matters too - [Ask Ragnar - The Viking Code Coach](https://erikaentz.com/trade-like-a-viking) — Most business problems aren’t solved by more information. They’re solved by better questions.Ask Ragnar is a free AI thinking partner built on the XI Viking Code principles from Trade Like a Viking™. He doesn’t hand you answers — he asks the questions that cut through the noise and help you think more clearly about your business, your leadership, and your next move.🛳️  Choose your position on the longship: Business Owner (The Jarl), Tradie (The Shield-Hand), Operations & Admin (The Navigator), or New to the Trade (The Recruit)⚡  Quick Hit: One principle. One sharp insight. Under a minute.🌊  Deep Voyage: A real conversation. Bring what’s actually going on and work through it together.Free. No sign-up required. Built for trade business leaders who want to think differently.  ## Reviews - 5/5 — "Erika did a super job onboarding our business to Simpro. We were on a tight deadline and had a substantial amount of data and process to migrate. We found Erika to be available, helpful, considered and went the extra mile for us throughout the process. She has excellent product knowledge, very go..." — Justin Owens, June 2026 - 5/5 — "Erika was an excellent consultant for our successful Simpro Go Live last year. She assisted us greatly in writing easy to understand Sweet Processes for the Service, Projects and Finance team that gave the team confidence with their transition to our new Simpro System. She was also an excellent r..." — Mark Stephan, May 2026 ## FAQs ### How Quickly will I see results? Most clients notice a shift within the first session. A Scoping Session or System Audit typically reveals 3–5 quick wins you can action immediately — things that start saving time or money right away. The deeper transformation — confident Champions, streamlined workflows, a business that runs without you holding it together — that builds over weeks and months. But the momentum starts on day one. ### What is a Scoping Session and why do I need one? A Scoping Session helps you understand how Simpro (and your operations) fit together before you commit. It maps your business needs, highlights opportunities, and gives you a clear picture of how Simpro can support your goals. This means less risk, smarter investment decisions, and peace of mind that you’re on the right track.  ### How does Implementation Preparation work? Many Simpro go-live plans are postponed because businesses aren’t fully aware of what preparation is required. Implementation Preparation gives you clarity and confidence by ensuring your business is truly ready. Together, we review resources, processes, data, and project requirements—then create a readiness plan so nothing is overlooked. With this in place, your team feels confident, prepared, and positioned to launch Simpro smoothly and without delays.  ### Why would I need a System Audit? Even the best setups can drift over time. As your business changes—new services, staff, customers, or compliance requirements—your system needs to change with it. A Simpro System Audit uncovers gaps, inefficiencies, and areas that may be holding you back, while aligning your system with your current and future needs. You walk away with clarity, practical recommendations, and the confidence to get Simpro working harder for your business—not the other way around.  ### What is Process Mapping & Optimisation? Process Mapping & Optimisation is about more than drawing boxes and arrows—it’s about uncovering who is doing what, why, and how it impacts the bigger picture. As part of the process, we document your workflows visually so everyone can clearly see and follow them, removing guesswork and confusion. Without this clarity, businesses fall into gap-filling and quick fixes that never solve the real problems. By mapping your workflows together, we identify the true bottlenecks, highlight opportunities, and choose the best options for optimisation. The result? Less firefighting, more flow, and a system that works for your business instead of against it. This workflow than supports consistency in your processes within the business. ### What do you mean by SOP Development? SOPs (Standard Operating Procedures) turn your core knowledge into clear, repeatable processes. They create consistency, support compliance (including ISO frameworks), and reduce errors. I can help you document not just Simpro steps, but your entire business operations, so your systems and people stay aligned. Don't have a system? I will implement the best suited system to your business. ### Do you offer coaching or mentoring? Yes. The Growth Guide is my coaching and mentoring service for owners, managers, and Champions. It helps you build confidence, resilience, and leadership skills so you can lead your team and your system effectively. This is about people and culture, not just technology. I also have online learning programs to facilitate the 'people' growth. ### How do Onboarding & Induction Programs help my team? Bringing new team members on board—or moving existing staff into new roles—takes significant time, and during that period efficiency and productivity are often lost. A structured induction and onboarding program shortens that learning curve, ensuring new starters feel confident from day one and existing staff adapt smoothly to new responsibilities. It captures your business knowledge, integrates with Simpro, and makes sure everyone learns the right way—reducing errors, saving time, and improving retention. Your onboarding program can be as simple as a checklist, as detailed as step-by-step documentation, or as interactive as a full online learning management system—and I can design and deliver it all.  ### Do you provide training beyond Simpro? Yes. Training & Upskilling with me goes beyond Simpro. Together, we map your actual workflows and build training that’s tailored to your business, so your team doesn’t just learn the software—they learn how to run your operations more effectively, with Simpro supporting them. To make it easy and flexible, you can book random hourly session and also choose a monthly fee option that includes dedicated training hours, giving your business ongoing access to support, learning, and upskilling as and when you need it.  ### What is a Simpro Champion? A Simpro Champion is a team member who has the skills and confidence to lead your system internally. I help you create Champions by combining technical Simpro know-how with operational knowledge and leadership skills. This reduces reliance on external consultants and gives your business long-term capability.  ### Do you only work with Simpro? No. While Simpro is my specialty, I also help businesses with operational processes, SOPs, onboarding programs, and leadership development. Many of my services apply across your entire business, not just your software. My expertise is learning, development & performance and I can apply these skills to any business. ### How do you deliver your services? Most of my services are delivered online, giving businesses the flexibility to access training and consulting no matter where they are. For clients in South East Queensland (Australia) and surrounding regions, in-person sessions can also be arranged when appropriate. While full-day consulting is available, my approach is built on learning agility: shorter, focused sessions (typically 90–120 minutes) are proven to help teams embed knowledge and apply it straight away—without the overwhelm of information overload.  ### How do I know where to start? That’s exactly what I’m here for. If you’re unsure, the best first step is a 30-minute free strategy session where we discuss your business, uncover the areas that need the most support, and outline the best pathway forward. If you’re new to Simpro, a Scoping Session is often the right starting point; if you’re already using Simpro, a System Audit is usually the first step. From there, we create a tailored roadmap that makes sense for your business.  ### Can you connect me with other experts if I need them? That’s where my network becomes your advantage. I work within a trusted ecosystem of experienced consultants across areas like finance, HR, business intelligence, automation, and custom reporting. When it benefits your business, I collaborate with these specialists to deliver a holistic solution—so you don’t have to juggle multiple providers. This means you get the right expertise at the right time, with one clear, coordinated approach that keeps your business running efficiently.  ### What if I'm not sure Simpro is the right fit for my business? That's exactly what a Scoping Session is for. Before you commit to anything, we map your business needs and show you precisely how Simpro would support them — and where it might not. You walk away with the clarity to make a confident decision either way. There's no pressure and no obligation beyond the session itself.