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Citation

Explore Citation's expert Health & Safety, HR and Employment Law services for UK SMEs. Stay ahead with our tailored solutions and support. Contact us today.

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Description

HR, Employment Law, Health & Safety and compliance support for UK businesses
 
Citation is a UK provider of HR, Employment Law and Health & Safety support for small and medium-sized businesses. More than 30,000 UK businesses including trades and field services businesses use Citation for 24/7 access to expert advice, compliance software and hands-on support, so they can spend less time on compliance and more time on what they do best.
 
Founded in 1995 and headquartered in Wilmslow, Cheshire, Citation gives business owners the practical support they need to stay compliant, protect their people and handle people issues with confidence.

Why do businesses choose Citation for HR and Health & Safety support?
 
Running a business means managing compliance risk and people problems at the same time. Both can get expensive if you get them wrong. Citation takes the pressure off, with expert advisers, hands-on support and software built for businesses that don't have a dedicated HR or Health & Safety team and helps support those who do. 
 
Citation's track record at a glance:
 
·        300+ HR professionals, barristers, solicitors and Health & Safety experts, available 24/7
·        Trusted by 30,000+ UK businesses
·        99% tribunal success rate for covered cases (2020–2024)
·        Clients are 93% less likely to receive an employment tribunal claim than the national average
·        Clients are 61% less likely to have a workplace accident than the national average
·        Clients are 52% less likely to suffer a workplace fatality than the national average
·        £1.5 million Advice Guarantee when you follow Citation's advice

Services

HR and Employment Law support

  • 24/7 access to expert HR and Employment Law advice from 140+ CIPD-qualified consultants
  • Contracts, staff handbooks and HR policies written and kept up to date by specialists
  • Straightforward guidance on disciplinaries, dismissals, sickness absence and employment status
  • Rotas, holidays, absence and document management made simple through Atlas, Citation's all-in-one HR software
  • A £1.5 million Advice Guarantee - follow Citation's advice and Citation defends any tribunal claim and pays any awards, up to £150,000 per matter

Health & Safety support

  • 24/7 expert Health & Safety advice from 160+ IOSH, IRSM, NEBOSH and OSHCR-qualified consultants
  • Annual on-site visits from local Health & Safety consultants
  • Risk assessments and method statements, done to the right standard
  • Guidance on RIDDOR reporting and incident investigations, so you're not figuring it out alone
  • Health & Safety policies, accident records and documentation, all in order and easy to access
  • £1.5 million Advice Guarantee cover for defending prosecutions when you follow Citation's advice

Testimonials

  • Ranns Construction
    “The service is excellent, the staff are brilliant and most importantly, we have peace of mind knowing that we are kept updated constantly with new legislation.”

    Ranns Construction – a family ran business – run a 24-hour emergency water main repair service. As well as this, they tender for construction work in their specialist areas on a daily basis. The challenge From keeping employees safe and happy, to winning new clients and looking after existing ones, Ranns have a lot to juggle – which is never an easy task. Health & Safety compliance is a standard requirement when tendering for new contracts. But as you may or may not know, proving this kind of compliance can be complicated and time consuming – something Ranns were all too familiar with. As Health & Safety and HR & Employment Law legislation became more and more complex for Ranns, it soon became apparent they were in need of extra knowledge and support to keep on top complicated compliance. Re-training their management team, making sure they were kept in the legislation loop and maintaining documentation in-house didn’t make sense – management time could be spent much more wisely elsewhere to help run and grow their business. The solution To put an end to their problem, Ranns contacted us in 2012 and asked us to review their current systems – so we did just that. One of our Health & Safety consultants carried out an in-depth Health & Safety audit of their premises, and then produced a detailed, bespoke inspection report. Our report outlined things like gaps in their existing Health & Safety system, and actions and recommendations to right their wrongs. We also conducted a complete inspection of their Employment Law procedures, and provided all their employees with Contracts of Employment and employee handbooks. When Ranns signed-up with us, they were given access to expert advice 24/7 with our advice line, training, tools, templates and much, much more. The result Our support and advice gives Ranns peace of mind 24 hours a day, 365 days a year, that their business is and will remain compliant. Kathy Ranns, Contracts Manager at Ranns Construction, said: “The service is excellent, the staff are brilliant and most importantly, we have peace of mind knowing that we are kept updated constantly with new legislation.” “Having use of Citation Quality Marks and access to the quick and easy to use online systems enables us to do this in very little time. The risk assessment tool allows us to produce a risk assessment in a matter of minutes and having the end result displayed in a pictorial format is like a dream come true when it comes to ensuring all of our workers on site read and understand each assessment.”

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FAQ

Citation is a UK provider of outsourced HR, Employment Law and Health & Safety support for small and medium-sized businesses. Founded in 1995 and based in Wilmslow, Citation is trusted by more than 30,000 UK businesses. Citation's team includes 300+ HR professionals, barristers, solicitors and Health & Safety experts, available 24/7.
Citation supports businesses to manage contracts, disciplinaries, sickness absence, holiday, recruitment, policies and employee relations, backed by 24/7 advice from 140+ CIPD-qualified HR consultants and Citation's Atlas software. All HR advice is backed by a £1.5 million Advice Guarantee.
Citation's Health & Safety service includes 24/7 expert advice, annual on-site inspections, risk assessments, RIDDOR reporting guidance and incident investigation support, delivered by 160+ IOSH, IRSM, NEBOSH and OSHCR-qualified consultants. All Health & Safety advice is covered by a £1.5 million Advice Guarantee.
Atlas is Citation's all-in-one HR and Health & Safety software. It gives you a single place to manage holiday and absence, employee records, contracts, documents, risk assessments, accident logs and e-learning. Everything's in one place and easy to access via the mobile app or web.
Citation's pricing depends on the size of your business and the services you need. As Simpro client, you can access preferential rates on Citation's full-service contracts. Call 0345 844 1111 or click here for a quote, don’t forget to quote ‘Simpro’ to access your preferential rates.

Regions Served

UK & Ireland

Services Offered

Business Coaching / Consulting
Implementation / Professional Services
Other

Partner Tier

Registered

Industry Specialization

Electric
Security / Fire / Low-Voltage
HVAC-R
Plumbing
Solar
Other

Regions Served

UK & Ireland

Services Offered

Business Coaching / Consulting
Implementation / Professional Services
Other

Partner Tier

Registered

Industry Specialization

Electric
Security / Fire / Low-Voltage
HVAC-R
Plumbing
Solar
Other

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